Returns & Exchanges
At Ozzie Collectables, we want you to be completely satisfied with your purchase, offering a 30-day return window for products in their original, unopened packaging. If your item arrives damaged or incorrect, our dedicated support team is here to ensure a swift resolution.
Initiate Your Request
Contact our support team via the help portal with your order number and clear photos of the item and packaging.
Receive Authorization
Once reviewed, our team will provide a Return Merchandise Authorization (RMA) number and instructions for the return shipment.
Pack and Ship
Securely pack the items in their original shipping box to prevent transit damage and attach the provided return label or address.
Processing and Refund
After our warehouse inspections are complete, we will process your refund or store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing